So, how do we get from the Double to the Triple?

We have to address the “people” part of the equation.

The “People” part is touted to be the hardest part of the equation. It is amorphous, fuzzy – you can see results, but have a hard time measuring them. And many organizations believe that you can’t manage what you can’t measure. But that’s another article.

Working “People” into your sustainability initiative begins with Process.

The most basic way to include People is to do just that – Include People! We talked about how you have to “see” differently in order to do sustainability well. In fact, you must look at the company from the top down, from the bottom up; from the inside out, from the outside in.

To do that, you have to engage your “stakeholders” – those people who hold a stake in the success of the company. This means – your employees. Your vendors. Your customers. Your yet-to-be customers. Your community – where your organization geographically sits. Your industry. Your government. All of those people who will be affected by the change.

So, where do you start?

Joseph McIntyre, who has been working with helping Farmers, Goverment, Activists and the Community work together on large, contentious projects (for example, water in environmentally impacted areas) says that the people who are best able to help start that process come from a surprising place.

Marketing.

Who else works through focus groups? Is constantly searching the news for trends? Is comfortable seeking input, and typically has natural people skills which build rapport? Our marketing folks.

Who else can be helpful in this process? Human Resources. Hired typically for their people skills, for their knowledge of law; hopefully their attunement to relationship can be a big boon in this process.

But really, what you want to do is to get input from the people who matter most. Here’s how your people can help:

- What do they think about sustainability? Do they think it is an important process for the organization to undertake?

- What do they see that could help the organization minimize its impact?

- Who, or what, are the key leverage points? What are the strengths of the organization that could be leveraged into new opportunities for the company? What relationships could be leveraged to create change for the company and the world?

These are all questions that it is vital for you to work with not just your supervisors or management team – but the “rank and file” staff.

Next post – I will discuss some specific strategies for making your change process work.

One useful term to discuss is the idea of the Triple Top Line.

Particularly over the last ten years, as practitioners and companies have started to put sustainability into practice, additions to the definition have also been added. A couple of years ago, a colleague Ed Quevedo (professor over at the Green MBA, and long-time consultant in this work) first introduced me to the term “Triple Top Line”. The idea of the triple top line is that there are opportunities as well as savings to be had in sustainability; that instead of only looking for efficiencies, we can actually find new products, we can redesign processes that actually increase value, not just efficiency. Very intriguing from a strategic point of view – CEOs can begin to set business direction by looking for “Triple Top Line” ideas.

For example: At the recent (May 2008) Sustainable Enterprise Conference, Autodesk talked about their process of sustainability. Three years ago, they actually started with marketing and sales, sponsoring a green event in New York. That led to looking at their own operations, seeking new efficiencies along the lines of energy and water.

And then their Product Development department joined in the fun. You see, they have a product called AutoCad that the vast majority of designers in the building industry AND the landscape industry use to design our physical landscape. And now those smart, creative software creators are innovating to make it easier for the incredible number of designers that use their product to design in congruence with the natural landscape, to incorporate passive solar and green elements.

An excellent example of a Triple Top Line Opportunity

Not only is this little story an incredible example of finding the unique leverage point that that organization is positioned to use, but it is also an interesting example of how a company looked for the top line opportunities first. On their website, their marketing department has done an excellent job of highlighting all of the exciting designers who are using AutoCad to “Innovate in Green.”

Triple Top Line is very exciting – it moves beyond the idea of sustainable development, beyond Triple Bottom Line, it finds more than the operations folks in an organization listening; you start to find marketing & sales, CEOs, and product development paying attention. Plus, it is a very positive term – lets look for opportunities for growth, not just cost-savings.

However, Top Line advocates have the same challenge that Bottom Line advocates have – they still get fuzzy when they think about the “People Part.”